Product Safety & Usage

INCENSE

  • Always burn Incense on a heat proof surface ie incense holder also designed to catch ash. Only use in a well-ventilated area away from people and animals. Surfaces can become hot handle with caution. 
  • Light the tip of the incense and gently extinguish flame allowing the incense to smolder.
  • Do not ingest.
  • Never leave incense burning unattended and keep away from flammable materials and objects such as curtain, clothing and liquids.
  • If respiratory or skin irritation occurs discontinue use immediately.
  • Allow incense to completely cool before disposing of the ash properly in a non-flammable container.
  • First aid contact 0800 764766 (0800 POISON) or a Doctor

CANDLE CARE

  • We advise that before every burn you trim the wick of your candle. This includes the very first burn. The wick only needs to be approximately 6mm in length to do its job effectively.
  • Do not burn your candle for longer than three hours.
  • Discontinue burning your candle when 10mm / 1cm of wax is remaining.
  • Always ensure you burn your candle on a stable and heat resistant surface, away from drafts or items that can catch alight.
  • If you’re burning more than one candle at a time, space your candles approximately 100mm (10cm) apart.
  • Never leave a burning candle unattended or near children or pets.
  • Burn for a minimum of an hour, or until the wax pool reaches the edge of the vessel.
    Burning your candle to the edge of the vessel will prevent tunnelling. By burning your candle so the wax pool reaches the edge of the jar, it will mean that all subsequent burns will burn evenly, therefore maximising burning time.
  • To extinguish your candle, use a snuffer or blow it out gently. This will
    eliminate black sooty particles from getting stuck in the wax.
  • Do not use liquid or the lid to extinguish your candle. The lid is not a snuffer.

DIFFUSER & HOME FRAGRANCE SAFETY

The liquid in a diffuser contains chemicals that surfaces and skin don’t like. Please find below our safety guidelines for when using a fragranced diffuser.

  • The diffuser liquid can cause irritation to the skin and may cause an allergic reaction. If the diffuser liquid does come into contact with skin, wash with plenty of soap and water. If irritation or a rash occurs, seek medical advice/ attention.

  • The diffuser liquid causes serious eye irritation – if diffuser liquid comes into contact with eyes, rinse cautiously with water for several minutes. Remove contact lenses if present and easy to do and continue rinsing. If irritation persists, seek medical advice / attention.

  • Keep out of reach of children and pets.

  • If diffuser liquid is spilt on a surface, thoroughly clean the liquid off. Ensure you wipe any residual diffuser liquid from the bottom of the vessel before placing on a level surface.

  • Always put your reed diffuser on a level surface.

  • Do not place the diffuser directly onto, or allow the reeds to touch polished, painted, leather or plastic surfaces, or electrical equipment as accidental spillage or liquid transfer may cause damage to certain materials.

  • The liquid contained within the diffuser bottle must always be kept away from flames or heat.
  • Never swallow the diffuser liquid. If consumed, seek immediate medical attention. Contact 0800 764766 (0800 POISON) or a Doctor.
  • Take appropriate care in disposing of any remaining liquid at the end of the diffusers’ life.