Refund policy

Here's an overview of our refund policy. In short, we are here to help and stand behind the quality of our products. Please contact hello@boho.nz to arrange a return/refund if you need to.

Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Returns before contact will not be accepted.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (if they have been opened and are not defective). 

Unfortunately, we cannot accept returns on sale items or gift cards unless they are faulty, and it wasn't made aware prior to purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (or bank transfer). Please remember it can take some time for your bank or credit card company to process and post the refund too. We do not refund orders for change of mind.

You can always contact us with any questions at hello@boho.nz.